Privacy Notice – Hype Health Hub Ltd

This privacy notice explains how and why we collect, use, and look after your personal information. It applies when you use our website (https://hypegym.co.uk), become a member of our gym, or use our mobile app (available on Google Play and the Apple App Store).

This notice does not form part of our Terms and Conditions and is simply here to keep you informed.

Who We Are

Hype Health Hub Ltd
Company Registration: 15374000
ICO Registration: ZB844303
Email: info@hypegym.co.uk

We are the data controller for the purposes of UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Why We Collect Your Data and Our Legal Bases

We only collect limited personal information and always for clear, specific purposes. These are:

Purpose	Lawful Basis
To register you as a member, and manage your gym account	We have a contract with you
To communicate with you about your membership, or changes to our terms	We have a contract with you
To send you information about upcoming classes, and other marketing messages (email, app notifications or SMS)	Consent – you are free to withdraw this at any time without affecting your membership.
To allow app functionality for check-ins, bookings, etc.	We have a contract with you
To provide support or respond to queries	We have a Legitimate Interest to respond to you and answer your queries

You can always access our services manually if you prefer not to use the app.

Where We Use Consent – and Your Right to Withdraw

We will only send you marketing emails or text messages if you have actively opted in to the various channels separately. You can:
– Unsubscribe at any time using the link in our emails,
– Email us at info@hypegym.co.uk or

– Ask a member of staff to unsubscribe you

Withdrawing consent will not affect any messages sent before your withdrawal.

Who We Share Your Information With

We do not sell your data. However, we do use trusted third-party service providers to help deliver parts of our service:
– PandaDocs – to handle electronic signatures on membership contracts
– SendGrid – for email communications (including marketing, if opted in)
– Payment Provider – to process membership payments (we never see or store your card details)

Each of these providers is required to protect your data and only use it as we instruct them.

International Transfers

Some of our providers may store data outside the UK. Where this occurs, we ensure that appropriate safeguards are in place, such as:
– The country has an adequacy decision from the UK Government, or
– Standard contractual clauses are used to ensure protection

You can ask us for more detail at any time.

How Long We Keep Your Data

We keep your personal data only as long as necessary. Typically:
– Membership data: kept for the duration of your membership and up to 6 years after for legal and tax reasons
– Marketing consent records: retained until you withdraw consent, and then a record of suppression is kept to make sure we don’t accidentally re-add you to active lists.
– Enquiries (non-members): deleted within 12 months unless you join

Your Data Protection Rights

You have the following rights under UK GDPR:

Right to access – ask us for a copy of your personal data
Right to rectification – ask us to fix inaccurate or incomplete data
Right to erasure – in some circumstances, ask us to delete your data where we no longer need it
Right to restrict processing – in some circumstances ask us to limit how we use your data
Right to object – to certain uses (such as direct marketing)
Right to data portability – in some circumstances to request your data in a format you can move elsewhere
Rights related to automated decision-making – see below

You can contact us at info@hypegym.co.uk or speak to a member of our team in person to exercise these rights. We will respond within one month.

Do You Have to Give Us Your Data?

To become a member, we do need some personal data (such as your name and email address) so we can enter into and manage your membership contract. If you choose not to provide it, we may not be able to offer you our services.

Automated Decision-Making

We do not use your data to make any automated decisions that have legal or similarly significant effects on you.

Where We Get Your Data From

All personal data we collect comes directly from you – whether you are making an enquiry, signing up as a member, or using our app or website.

Changes to Our Privacy Notice

We may update this notice from time to time. We will always post the latest version on our website.

Questions or Concerns – Contacting Us or the ICO

If you have any questions about how we use your data, or would like to make a complaint, please contact:

Hype Health Hub Ltd
Email: info@hypegym.co.uk

We will do our best to resolve any issues, and we would appreciate the opportunity to put things right.

If you are not satisfied, you can also contact the UK Information Commissioner’s Office (ICO):
– Website: https://ico.org.uk/
– Telephone: 0303 123 1113

Last Updated 6th October 2025.

Privacy Policy